FAQ

FAQ

YETI COOLER PRODUCT INFO

YETI COOLER WARRANTY

COMPANY

SHIPPING & RETURNS

WHAT IS A YETI COOLER?

YETI Coolers were created by authentic outdoorsmen who leveraged their experiences afield resulting in a product that exudes simplicity, durability, and quality bound with intelligently designed features.

YETI Coolers are rotational-molded, the same materials and process used to make whitewater kayaks. The process is more costly, but the result is a cooler with a dramatic durability advantage. And a YETI ice chest keeps ice longer – a lot longer – with over twice the insulation compared to most ordinary coolers.

YETI Coolers are great for hunting, sport-fishing, camping, boating, rafting, tailgating, paddling, barbequing, oh, and beer drinking. In addition, the durability of YETI Coolers make them well suited for commercial uses (oil & gas, construction, and medical industries). To learn more, watch our videos.

WHAT DOES ROTO-MOLDED MEAN?

The rotational molding (roto-mold) process is a high-temperature, low-pressure plastic forming process that uses heat and bi-axial rotation (i.e. rotation on two axes) to produce hollow, one-piece parts. The YETI Cooler mold is loaded with polyethylene in powder form. The mold is then placed in a large oven while it rotates on two axes at different speeds, which helps prevent powder from accumulating in one spot. The polyethylene is melted and adheres evenly to the wall of the mold. Once the polyethylene is melted, the molds are pulled out of the oven to cool. Once cool, the ice chest is then removed from the mold.

The process has inherent design strengths, such as consistent wall thickness and strong outside corners that are virtually stress free. The rotational molding process gives the coolers one piece construction and unmatched durability.

HOW STRONG ARE YETI COOLERS?

YETI Coolers are stronger than a Grizzly and this guy.

WHAT DOES “GRIZZLY-RESISTANT” MEAN?

Well, our coolers were tested by the Interagency Grizzly Bear Committee (IGBC) a US Forest Service Dept. of Agriculture Committee in both controlled and wild settings with Grizzly Bears.

The IGBC publishes minimum design and structural standards, inspection and testing methodology for BEAR RESISTANT CONTAINERS. YETI Tundra Coolers met the IGBC requirement both in the engineered test and the live bear test. The IGBC officially approved all YETI Coolers for use on public lands and national parks occupied by grizzlies.

HOW LONG WILL YETI COOLERS KEEP ICE?

This is a very difficult question to answer because there are so many variables that will affect ice retention. These variables include, but are not limited to the following: the ice quality, ice quantity, type of ice (crushed, block, cube, dry), outside environment, size of the ice box, direct sunlight, etc.

We receive many different reports. Some customers have reported having ice after their two week trip on the river while others have said that their “crappy brand X cooler will hold ice better”. Because of the large number of variables, as well as the lack of an industry standard for measuring ice retention, claims that place a definite time (5, 10, 14 days) are often based on testing conditions and not real-life situations.

In the end, YETI Coolers offers over 2″ of polyurethane foam in the walls and lids of our coolers combined with a freezer-style sealing gasket. Beyond that, everything else is out of our control. This would explain the large variation in ice retention time reported by our customers. If you can minimize the negative variables that affect ice retention, YETI Coolers can’t be beat. See our tips on maximizing ice retention.

WHEN I THREW A BAG OF ICE IN MY YETI AND MY CHEAP COOLER, THE ICE LASTED LONGER IN MY CHEAP COOLER. WHY?

A small amount of ice is not a good indicator of how well your ice chest can retain ice due to excess air space within the cooler. Excess air space hurts ice retention. To maximize ice retention, fill your cooler to the top with ice and products. In addition, if the ice chest starts out warm, a small amount of ice could initially melt faster in a YETI Cooler than a thinner walled cooler such as Coleman or Igloo.

Best ice retention results are achieved by filling the ice chest completely with high quality ice. In addition, maximum ice retention can be attained by pre-chilling your cooler. This will sufficiently cool the insulation and inside of the cooler, which will allow the thick polyurethane walls to work for you not against you.

YETI Coolers have over 2″ of polyurethane foam in the walls and lids, which is significantly more than most common ice chests. If you use enough ice to chill the walls, YETI Coolers will most definitely outperform the competition.

WHAT SIZE COOLER SHOULD I BUY?

Please see our dimension chart for measurements and capacity. The Tundra series matches closely (usually within an inch) of many popular sized marine coolers that have been on the market for years. However, the quart size of the YETI cooler will be a bit lower due to the thickness of the walls and amount of insulation. Another thing to consider when choosing a size is that ideally you would want to fill the cooler with as much ice as possible, minimizing air space to achieve maximum ice retention. Therefore, if you only have a small number of items to keep cool, you would want to choose a smaller ice chest. Here are some rough guidelines for finding the appropriate size coolers for your needs. However, keep in mind, all are also great general use coolers.

  • Roadie:

    • personal, portable cooler, keep it in the truck or car

    • jobsite or construction lunch box

    • compatible for canoe, kayak, or paddleboard

  • Tundra 35:

    • portable and easy to carry fully loaded

    • small footprint

    • good as a back-seat companion in truck, car, SUV, 4 wheeler (some call it their “YETI Carseat”)

    • floating the river, fits nicely in a tube

    • will work for some larger Kayaks

    • ideal for Paddleboard

    • casting platform for smaller boats

  • Tundra 45:

    • perfect all purpose cooler

    • family drink cooler

    • overnight camping cooler

    • can be carried by 1 person

    • small casting platform

    • fits great on off-road vehicles

  • Tundra 50:

    • all purpose

    • good tailgating cooler

    • can be carried by 1 person

    • casting platform

    • deeper than other Tundras so you can stack several layers of contents

    • perfect size to fit in standard sized tube for floating the river

  • Tundra 65:

    • larger all purpose cooler ideal for small human gatherings, and weekend events

    • many applications (hunting, fishing, tailgating, camping)

    • holds keeper redfish / quartered deer

    • can be carried by 1 person

    • bay boat casting platform

  • Tundra 75:

    • perfect boat or marine cooler (designed to fit under most leaning posts)

    • substitute for ordinary marine cooler (replicated dimensions of another popular marine cooler)

    • useful as a seat in front of center console

    • good for tailgate, family bbq, or day at the beach

  • Tundra 105

    • good for extended hunting/fishing trips

    • taller design allows for stackable layers of cold contents and extended ice retention for longer trips

    • useful as a seat in front of center console

    • 2 people to carry

    • sits in bed of pick up with clearance for bed cover

  • Tundra 110:

    • specifically designed for rafting community (fits all standard frames)

    • muti-day expedition cooler that holds enough food and drinks for longer river trips

  • Tundra 125:

    • large enough to accommodate quartered deer, as well as several limits of redfish, snapper, trout

    • good cooler for extended family vacations / camping trips

  • Tundra 160:

    • good for larger applications

    • useful as a keeper of larger offshore species (Tuna, wahoo, mackerel)

  • Tundra 250:

    • offshore sport fishing cooler (wahoo, tuna, amberjack)

    • big game cooler (elk, moose, several deer)

    • beer trough for big party/tailgate

    • athlete ice bath

  • Tundra 420:

    • charter fishing cooler

    • elk, moose

    • industrial and commercial use (bar, restaurant, catering, etc.)

HOW MANY CANS WILL FIT INTO MY YETI?

With plenty of ice to help chill your drinks, here is the number of 12oz cans that will fit inside the YETI Tundra and Roadie coolers. We recommend filling your cooler with as much ice as possible. Ideally you want to have an ice to contents ratio of at least 2:1 (reflected in the below quantity).

HOW DO I CLEAN MY COOLER?

For general cleaning we recommend using soap and warm water.

For a more thorough cleansing and problems with strong odors, use a solution of warm water and bleach (6:1 ratio) with a sponge or mildly abrasive rag. Odors can easily get trapped in hard to reach areas such as around the gasket and drain plug, so be sure to thoroughly scrub those areas.

For tough stains and very foul odors we would recommend cleaning your YETI with a high pressure soap spray found at a local do-it yourself car wash. Still have questions? Checkout our how-to video.

WHERE DO I GET REPLACEMENT PARTS?

Should you need a replacement part (“my dog chewed off my latch”), just give us a call at 512.394.9384 or purchase them through our website. If you have an older model YETI, our customer service team can help you.

WHAT IS THE YETI WARRANTY POLICY?

All products manufactured by YETI Coolers are warrantied against defects in material and workmanship for 5 years on all coolers purchased after Jan 1, 2012, activated upon purchase. Proof of purchase is required. This warranty applies only to the original owner. This warranty is void if the cooler is used commercially (a for profit business), structurally altered or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warrantied. This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the cooler.

Click here for details on warranty process and to submit a claim.

WHERE CAN I GET A YETI COOLER?

We have a number of dealers throughout the United States and worldwide. Contact YETI for assistance locating a dealer near you at 512.394.9384 or buy a cooler through our website.

HOW DID THE COMPANY GET THE NAME YETI?

The YETI (abominable snowman) is the legendary ice monster from the frigid lands of perpetual snow in the Himalayas. Despite years of searching by Sir Edmund Hillary and his crew of Sherpa mountain guides, firm proof of the YETI’s existence remains elusive. Like the YETI, these coolers are tough, hard-wearing, and adapted to harsh environments. We may not have found the YETI, but we make a really great ice chest.

WHAT OPTIONS AND ACCESSORIES ARE AVAILABLE FOR MY YETI COOLER?

Customize your YETI Cooler to meet your specific needs with accessories made as tough as your YETI Cooler. We offer a wide array of accessories that include locking systems, cushions and slip resistant padding, positioning devices, as well as bottle openers.

For a complete list, please visit our Parts & Accessories page along with our Apparel and Gear page.

WHERE ARE YOUR COOLERS MANUFACTURED?

Our coolers are manufactured in the USA at facilities located in Iowa, Illinois, Ohio as well as at a third facility located in the Philippines. Want a YETI made in the USA? Call us at 512-394-9384 and we’ll make it happen.

DOES YETI SHIP TO A PO BOX?

YETI Coolers ships FedEx Ground within the continental US & Alaska. FedEx Ground currently does not ship to a PO Box and we ask that you place a street address in the ship to field. Thank You.

DOES YETI SHIP INTERNATIONALLY?


International Shipping Is Available!
Bongo-Logo

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

1 Register with Bongo and receive a U.S. shipping address.
2 Enter the Bongo address as both your billing and shipping address.
3 Use the credit card that you have on file with Bongo as the payment method.
4 Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo and they will be glad to assist you.

CAN I GET MY FAVORITE UNIVERSITY LOGO ON MY COOLER?

YETI Coolers is excited to offer 18 collegiate logos in our collegiate edition found on our online store.

CAN I GET MY COMPANY OR TEAM’S LOGO ON MY COOLER?

Yes! YETI Coolers has a custom logo program, check out the details here.

WILL YETI SPONSOR MY FUNDRAISER OR TEAM?

YETI Coolers is proud to sponsor a number of fundraisers along with TV Shows. Find out more information about our fundraising program, please contact our customer service team at 512. 394.9384 or fill out this form.

I CAN’T FIND THE PRODUCT I’M LOOKING FOR ON YOUR WEBSITE?

Please contact our customer service team at 512. 394.9384.

HOW CAN I CONTACT YETI COOLERS?

Prefer to hear a friendly voice? Call us at 512. 394.9384 M-F 7-5 pm CST.

At the lake and have your iphone handy? Email us at customerservice@yeticoolers.com.

Addicted to social media? We also love to chat on our Facebook page!

HOW CAN I GET A JOB AT YETI COOLERS?

Apply for our open positions here!

WILL I RECEIVE NOTIFICATION OR A TRACKING NUMBER WHEN MY ORDER SHIPS?

Yes, you will.  When your package is scanned by our shipping provider it automatically sends you an email with the tracking number included. If you questions, please call our customer service team at 512.394.9384.

WHAT ARE YOUR HOURS?

Monday – Friday, 7 AM – 5 PM CST

IF I’M IN AUSTIN, CAN I BUY A COOLER FROM YOUR WAREHOUSE?

For sure! We’d love to help you in person. Here is a map of our location, we are open Thursday – Friday, 8 AM – 5 PM CST.

CAN I USE DRY ICE IN MY YETI COOLER?

Absolutely! The thickness of the walls, coupled with the amount of insulation makes YETI dry-ice compatible. See our instructions on how to use dry-ice with your YETI.

WILL MY YETI COOLER KEEP MY HOT ITEMS HOT?

You might be surprised to read this, but YES! The same insulation and thick walls that keep the cooler cold also keep the heat!